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FAQ
THE MOST COMMON QUESTIONS
Frequently asked questions
General
We offer fast and reliable shipping across the UK. Standard delivery usually takes 3 to 5 business days. You will receive a tracking link via email as soon as your order is dispatched.
We want you to love your pieces. If you are not completely satisfied, we offer easy returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.
To ensure fast delivery, we process orders quickly. If you need to change or cancel your order, please contact our customer service team as soon as possible through our Contact page.
Yes. At Helennah, we take pride in our mindful curation process. We work with trusted global partners who share our commitment to quality, fair practices, and beautiful craftsmanship.
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