SHIPPING & RETURNS
SHIPPING & DELIVERY
At Helennah, we aim to ensure your order arrives safely and promptly. We offer reliable worldwide shipping through our trusted courier partners and local postal services. Shipping costs and estimated delivery times are calculated automatically at checkout based on your destination and chosen delivery method.
Orders are processed and dispatched within 2 business days following payment confirmation. Once your package is on its way, you will receive a confirmation email complete with a tracking number so you can follow its journey.
RETURNS & EXCHANGES
We want you to love your shopping experience with Helennah. If for any reason you are not entirely satisfied with your purchase, we provide a hassle-free 30-day return policy from the date you receive your items.
To qualify for a return or exchange, items must be unworn, unwashed, in their original condition with all tags attached, and accompanied by proof of purchase. To start your return process, simply contact our support team through our contact page or via email.